Training Session Cancellation Policy
At Sussex Training Academy, we value our customers and strive to provide flexible and professional training services. To ensure that we can continue to deliver high-quality training and manage our resources effectively, the following cancellation policy applies to all bookings:
Cancellation Notice
- More than 2 working days’ notice:
- Cancellations made more than 2 working days before the scheduled start time of the training session will not incur a cancellation fee. A full refund (if prepaid) or reschedule will be offered.
- Within 2 working days’ notice:
- Cancellations made within 2 working days of the scheduled start time will be subject to a charge of 50% of the course fee.
- Non-attendance (no-show):
- If a participant does not attend the training without prior notice, the full course fee will be charged.
Rescheduling
If you wish to reschedule rather than cancel, we will make every effort to accommodate your request. However, rescheduling made within 2 working days of the training date may still incur the 50% charge.
Working Hours Definition
For the purposes of this policy, working hours are defined as Monday to Friday, 9:00 am - 5:00 pm, excluding bank holidays.
Agreement
By booking a training session with Sussex Training Academy, you acknowledge and agree to the terms of this cancellation policy.